A PSA for everyone

I work for Verizon, in a corporate retail store. Multiple times in the last week I’ve got screamed at, literally, because someone who bought a phone from us declined our device protection (insurance) and then broke the phone within a couple of months. Somehow that is our fault. There is NOTHING we can do with your broken phone if you have no protection. You can pay the phone off and get a new one, that’s your choice. You can take it to a cell phone repair shop and see if it can be fixed. Yelling at me or my staff or any other retail location because your gamble with no insurance didn’t pay off will not be tolerated. I know it’s 19 a month for a single line, however you are basically getting phones for free so do yourself a favor, cover the phones for a year or even two, to make sure you aren’t coming out of pocket for 1000 a phone you just got.