I cheated on you, United, but I learned my lesson
I am just off a LOT Polish Airlines flight to the US. It seemed tempting, an almost new Dreamliner, a direct flight... Never again, and sorry United for my indiscretion. While the check-in and lounge were quite nice, it went downhill from there. They boarded Group 1 and 2 simultaneously from the two sides but while the lower pecking order group was moving very quickly, Group 1 had only one agent/gate and it took like 3 minutes p.p. The seats were so tight I couldn't open my 13" laptop without the screen being crushed, the temperature was too high for a t-shirt (you can imagine the aroma toward the end), there are no wifi or laptop charging on a 10-hr flight, and the entertainment offer is so poor that under TV they list each episode of a given show separately to crowd the screen. And the food was below average, to put it gently. Make you appreciate Economy Plus in a hurry, especially if you are not petite.