EasyJet Flight Delay

On July 5th, I took an EasyJet flight from STN to EDI. The original departure time was 21.10, with an expected arrival at 22.25. However, the flight didn’t leave until 23.56 and landed at 00.46, resulting in a delay of over two hours. According to EasyJet’s website, passengers are entitled to £3 refreshment vouchers if their flight is delayed by more than two hours. When I inquired about this with the check-in staff, she incorrectly stated that the vouchers were only for delays of three hours or more. I showed her the information on the website, but she directed me to customer support. However, when I reached out to customer support, they advised me to speak with the ground staff. It’s not just about the £3 vouchers, it’s about the principle of the matter. It’s about feeling cheated as a customer due to the inconsistency between the information provided on the website and the information given by the staff. This experience left me feeling misled and dissatisfied.