Background Check

I started driving for Uber in September 2024. Did the background check and everything else. No red flags, got it back and was driving in a day or two. I drove 20-30hrs a week. Then stopped near the end of November. Went to pick it back up in the middle of December and I needed another background check. Weird but whatever. It’s now been a full month and still nothing.

I’ve spoke to a few reps and they keep saying, and I’m paraphrasing, “Just wait you stupid drone, you’ll get it when you get it. We don’t care about you or any of our drivers.”

One rep said they do annual background checks and sometimes even more often. Is this true?

Has anyone else experienced this? If so, is there anything I can do to get back on the road with Uber?