Spectrum Wants to Squeeze Money Out of the Elderly

Just got off the phone with Spectrum after 4 hours and I am completely appalled and disgusted.

For context, I am a Network Engineer at an MSP and we handle assisted living facilities and nursing homes and skilled nursing facilities exclusively.

We have business accounts at our locations and what started out as a "the WiFi is slow" issue turned into finding out that Spectrum is throttling a 400 Mbps circuit down to less than 1 Mbps. After looking into things, we found that Spectrum has started sending out acceptable use policy violations to a multitude of our nursing homes and are attempting to strong-arm our facilities into upgrading to "block" accounts.

Letting residents connect their tablets and smart TVs and Rokus to the WiFi apparently constitutes as "redistributing" the WiFi and therefore violates their AUP. They enforce this by spying on your traffic.

We provide internet to the facility and let them connect as a courtesy. Spectrum explicitly told us "kick them off the WiFi and let us monitor for 7 days or pay us $8000 more per month".

God forbid letting people at the end of their life have some damn quality of life improvements? I believe their intent is to force every single resident go and purchase their own service, which I don't know if y'all know this, but they can often barely afford to get sodas from the vending machine with their allowance.

Just absolutely disgusting, sickening, predatory behavior and in my opinion they deserve to be named and shamed. What's next Spectrum? You gonna go penny-pinch hospitals? Cancer patients? Gtfoh