The email was never delivered

Last week a department put in an incident saying an email was not delivered and because of that it cost the company a substantial amount of money and they are saying the email system messed up. The email SME did his research- it was Exchange- no external email. Someone internally email an attachment to a DL and none of those people in the DL claimed they received it, but mail flow and Exchange Reporter said they did. We were able to show who sent the message and when it was received by all the people in the DL which are internal as well.

Fast forward to today and that department is sticking to it’s guns that the company email system messed up and the email just “disappeared”

Really?! FFS are users this dumb? Not one but FOUR in the DL? What more do you want I thought? I was told by my leadership to find hard proof the message was there. So I did.

I gave my adm account access to the mailboxes and logged into each one and found the message. The person causing the most stink- I found the message in their recover deleted items and it had been deleted four minutes after it was received.

Now the department is blaming us because the file doesn’t have the right content- sorry that is not even remotely the IT department’s responsibility- please find another way to spin it how you f**ked up and don’t blame IT!