Azores Airlines- heads up

I guess it’s our own fault for not researching but just arrived in the Azores, no boards 😞. So apparently Azores Airlines requires you to book a reservation 48 hours in advance to check sports equipment. We were informed of this upon arriving in pdl when our boards didnt show. The gate agents had no problem taking our money and boards in Boston and did not mention the 48 hour bs. Customer service in pdl has been atrocious and the staff is very rude. Pretty bummed, 3 day quick trip, found some rentals so we’re working on our foam skillset and making the best of it. That’s it, thanks for reading