“I know, but…”

One of the worst phrases to come out of the customers mouth cause it tells you that no answer will satisfy them.

We recently had two days of snow, which caused people to panic buy like the apocalypse is about to happen. We also had three dairy trucks not come; two because of the weather and one didn’t get ordered because of a miscommunication. So no milk or eggs. A lot of holes on shelves in every department. We have had a lot of people calling in and are also understaffed, so it’s been a struggle to say the least.

One lady told me that we should have ordered extra items knowing the weather was going to get bad. I didn’t give her the satisfaction of knowing we fucked up one of the deliveries. No matter the answer I gave, it was met with “I know, but…” well if you know, why are you asking?!!! Her husband attempted to defend me, and was also met with “I know, but…” He said that her complaining was holding up the check out process. I’m glad someone cares!!!!

People have been getting huffy with me because we are out of eggs and have been the last several days. All day people asking when the eggs are coming back while making snide comments. It’s like they don’t care that a company didn’t want to send 18 wheelers out on ice.