Connection issues during the Ride

Hello together,
we hope that you can help us since Peloton Support could not.

We are facing connection issues randomly. The Wi-Fi just keeps disconnecting and soon the course stops. We go into settings, select our Wi-Fi again and the course continues for around 30 Seconds, and so on. We can not do a ride like that.

The thing is, it only happens every few days. This Sunday was such a day, yesterday were no issues at all and now again we are facing the issues.

We tried a lot (multiple times these steps)

• Removed the Bike from the power plug.
• Restart the Wi-Fi Router
• Put the bike to factory settings

but none of this helps. All other devices are working fine in the meantime. Today during the issue we opened the Peloton App on the Phone and it was very smooth so it can not be the Wi-Fi in general.

Is it an individual problem maybe with our bike? Or is it possible that it's a Peloton Server issue or anything like that? Did you face anything similar?

Really looking forward to your answers! If you need any more information, let me know.

Greetings from Berlin

Alex

Update: I just had a chat with technical support, he said he received many inquiries like mine recently but as far as he can tell it's not a Peloton issue xD. He then asked if the date and time were set correctly and if I reset my router, which i both confirmed. We then did a network test on the Bike and speed test, but with perfect results. He told me I should contact him again when this happens and send him another screenshot of the network test... that was it.

So it is probably just a matter of time, since I will be in touch with Peloton support again.