fs.com gone wild?

Hey,

Anyone knows what's happening at fs.com right now?
I placed an order last week, under a new account (new employer).
This order should have been delivered days ago, as every item was available -- and still is -- in their DE warehouse, and I'm in FR.
My newly assigned sales representative, some teenage Chinese girl, has been basically bullshitting me for one week about delays and all, and sends me emails filled with crying smileys saying how hard she's working at trying to get my order processed by her German colleagues. Crazy shit.
Also, FS DE is not answering phone calls.
It seems like they're in a mess with some internal SAP software upgrade, but who knows what's true.

Did you guys manage to get anything delivered from FS over the last few days?