Amazon has gone to the dogs in Mumbai

Every order same day or next day or 3-4 days delivery is either delivered late night after 11pm or simply marked delivered and nothing comes. Chat or voice support is useless as all they keep parrotting is wait for a few days. I mean why do your agents then mark as delivered? It’s high time the govt takes some drastic action to reign in these e-commerce sites. I read Flipkart has its own mess too.