Ungrateful Platinum Elite Suite Upgrade

For reference, this is at a luxury hotel, this guest booked an entry level standard king room, which is about 250 SqFt and was given a comp upgrade to one of our best deluxe suites on a high floor with a gorgeous view, and still left this bullshit review. Their rate was 1/2 of the BAR for the suite too. Stayed for 3 nights and only complained about the room at checkout to try and fish for compensation. We have so many Ambassador and Titanium guests that normally we don’t have enough suites for Platinum guests, but they persisted. They called themselves “executive platinum” which isn’t a thing, and they tried to flaunt how many points they had stored up, which was less than 3,000. Don’t be ungrateful. Thank you 🙏🏻

For reference, this is at a luxury hotel, this guest booked an entry level standard king room, which is about 250 SqFt and was given a comp upgrade to one of our best deluxe suites on a high floor with a gorgeous view, and still left this bullshit review. Their rate was 1/2 of the BAR for the suite too. Stayed for 3 nights and only complained about the room at checkout to try and fish for compensation. We have so many Ambassador and Titanium guests that normally we don’t have enough suites for Platinum guests, but they persisted. They called themselves “executive platinum” which isn’t a thing, and they tried to flaunt how many points they had stored up, which was less than 3,000. Don’t be ungrateful. Thank you 🙏🏻