Loss of Plaid makes using Fidelity difficult

It would be nice if Fidelity could let its reps know that anyone like me who calls in because they're unable to make transfers from their bank into Fidelity is suffering from Fidelity's decision to cut ties with Plaid. It's not user error, it's not my bank, it's that Fidelity isn't using the industry-standard 3rd party integration app that most other institutions use. It's a major pain. I like my bank, but I'm going to have to route my transfers to Fidelity through another bank to get them from SoFi to Fidelity. That is a customer disservice. In addition to having to make an extra step to contribute to my retirement accounts, the reps don't know what's going on and they keep you on hold for 10-15 minutes and still are not able to learn what the problem is or that they cannot solve it. I