Can someone help with a suspension please!

So I got a 3 day suspension while playing on PS5 last night. I swore in game chat and they didn’t like that. Woke up this morning to an email saying I was suspended. I didn’t get a warning and have never gotten a warning before. I have played this game for years on playstation and Xbox.Seems a little harsh for an instant 3 day suspension. I have been trying to find somewhere to try and appeal the suspension but can’t seem to find anywhere to submit a ticket for that specific topic. Am I wasting my time trying to appeal it or is it possible for them to lift it?

Got home from work tonight after trying to search all day to appeal and decided I’d give up and just got play ESO on my Xbox account. Turns out they have also suspended me from doing that as well. This really doesn’t seem fair or reasonable. Has anyone had this happen?

Can someone please point me in the right direction to try and get this solved or just tell me I’m completely screwed.