Customer Service

Is there a trick to connect with Ego Customer Service?

I have just purchased a new mower and the battery isn't charging. I am not sure if the battery or the charger is the issue. I have tried calling customer service multiple times and left messages and call back requests since yesterday with no success. I really don't want to carry an 85lbs mower back to the store. Send email to warranty@ego but it bounced back since I don't have an active case

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