Dyson has lost me as a customer!

I bought myself a brand new v12 stick vacuum right before Christmas to replace a dying v6 version directly from Dyson.com

I used the vacuum two times(!!) and the motor head died. Dyson claimed they put in a new motorhead order to send to me, but then never sent the part. They told me the order "got stuck", wtf does that mean? I've been without a brand new vacuum for a month now and keep getting the run around from Dyson.

I am now returning my stick vacuum after a month of getting nowhere with customer service. I cannot believe this is how the company is after years of brand loyalty. Their products are absolute garbage now and customer service is right there with them.

I will never buy another Dyson product again. Anyone have any recommendations for another brand, preferably a stick vacuum/cordless?