Anyone else have issues at DXB immigration?

About 6 months ago, out of nowhere, Smartgates stopped working for me, both in and out of the country. Every time I have to go to passport control (not the normal immigration counters) to get stamped in and out. Every time I try to find out what the problem is, but they don't know. Some of the officers say there is no problem (great, thanks), others say I have an old file that isn't deleted (whatever that means), another says I only have one file contradicting the other officer. I travel a lot and it's doing my head in.

This morning I arrive back and kick up a fuss (as much as one can in this country), and I was told there is a big IT issue that effects many people and has been for the last 6 months or so. Is there anyone else facing the same problem, or did they just tell me that to get me to leave? Please tell me it's not just me...