Happen to anyone else?

I already know she stole my food but I was curious about the "had to pay out of pocket" thing. Is this a thing? Do drivers have to pay out of pocket if a restaurant claims the system is down?

I already know she stole my food but I was curious about the "had to pay out of pocket" thing. Is this a thing? Do drivers have to pay out of pocket if a restaurant claims the system is down?