Info for non-US regarding BlockFi Cannot Complete Your Distribution to Coinbase

Hello everyone,
I am one of you guys that got the email yesterday. Since there is currently no way to contact BlockFi directly (at least none that I've found) I ended up calling Kroll and they redirected me to Coinbase. I am based in Europe.

After a short call my question was escalated and this is the response I got (original in Spanish as I'm from Spain, translation from Google):

Good afternoon XXXXXX,

Your case has been reconfirmed in a higher way and about "asset recovery" is what Coinbase would not be supporting with Block Fi.
However, we want to send you additional information about the distribution of assets that would cover this scenario.

We will share the following link (switch to Spanish language) so that you can have more information and more details.

https://help.coinbase.com/en/coinbase/other-topics/other/blockfi-distribution

We remain attentive to any concerns.

Cordially,
Coinbase Support

--------------- Original Message ---------------
From: Coinbase Support [[email protected]]
Sent: 8/30/2024, 7:44 AM
To: XXXXXXXXXXXXXXXX
Subject: [Reply] Case #20213210

Good afternoon XXXXXXX,

We have escalated your case with priority to verify the authenticity of any agreement we have in force with the external platform Block Fi.
On our part, your funds are safe and you do not require any additional identity verification, since this process has already been completed successfully.

Our internal Coinbase team has reported the following:

"There is no information available to suggest that Coinbase is working with BlockFi for asset recovery. However, a scenario is mentioned where customers could expect to receive a distribution from their BlockFi account through Coinbase. This is not related to asset recovery but rather with asset distribution. Please note that customers outside the US cannot currently receive BlockFi funds through Coinbase due to regulatory requirements."

Given this news, it would be best to contact Block Fi's official support directly to obtain more details of what they need.

We will also be attentive to any request you may require regarding your Coinbase account.

Sincerely,
Coinbase Support Team

So basically, as far as I've understood, non-US clients are not elligible for Coinbase distributions and will get cash directly. Kroll agent confirmed that distribution money won't be lost in case that the Coinbase distribution cannot be completed. Just posting here to inform other users.