Swindlers are out n about today...

I quickly hopped on a register to help a newer employee get the line down at one point today, and the second customer I help, right off the bat, is fishier than a fish market. She's got no items whatsoever, but is waiting in line, so I'm thinking maybe she has a pickup like the previous customer had? Maybe buying gift cards? She right away starts going on and on about how she "was in two days ago and bought a TON of candles & body care, and NONE of the candles she bought would stay lit, and ALL the bodycare she had bought was breaking her out!" ...... I'm not buying it.

I give the little "well, every once in a blue moon a defective product does tend to slip through, sorry to hear that!" reply, to try & slip into the return/exchange process, but she keeps going on & on about how she "had to throw it all out" and using a younger sibling as an excuse for doing so.

"Do you still have the receipt? I know you said you had to dispose of some products, but even for future reference, you can always-"

"No I never got one."

Red Flag #2, our registers/printers ALWAYS will prompt on both sides for the preferred receipt method, and "no receipt" isn't an option, aside from if you're one of those people who refuse to take it. Not to mention that our store is pretty strictly trained, and would never just not give out a receipt.

"Can't you just reimburse me, I pick out new stuff?"

"No, we'd need the receipt & items for that, which you have neither of. If you want reimbursed, you'd have to call Custo-"

"I did that, they told me to just come back in & pick stuff out."

They think we're born yesterday🙃 Eventually I was like "well, let me see if my manager has any ideas!" and called her over to essentially repeat everything I had just said so that they'd leave.