Shaving Profile

Is it possible to go to a civilian doctor in order to get a shaving profile? Reason that I ask is because I keep going to my doctor here on base and but I just keep getting told to shave differently or some nonsense. My neck is always burning, I can't concentrate due to the pain, when im out on field its worse. I practice proper hygine and also have used all medications prescribed to me by the doc and I only shave with the grain with warm water and use sensitive skin shaving cream. Idk what else to do, obviously I have an actual condition. I also have a copy of a shaving profile I received 2 years ago in basic. Idk what to do anymore.