Apex Legends: Game Client Freezing Issue Megathread
Hey legends.
This is a megathread dedicated to the game client freezing issue on PC, in an effort to raise awareness and help Respawn better replicate the problem.
Please note Respawn is aware of this issue and currently working on its resolution.
If you are experiencing random freezes while trying to play Apex, please share:
- Hardware specs
- OS version
- GPU driver version
- What were you doing when the freeze occurred?
- How often does it happen? Is there any pattern you noticed, or does it seem completely random?
- Any other information you may consider relevant towards fixing this issue.
In the meantime, please try these workarounds:
Turning Shadows Off
Turning Spot Shadow Detail to "Off" in the Video settings In the videoconfig.txt, change "setting.csm_enabled" to "0". That file can be found here %userprofile%/Saved Games/Respawn/Apex/local/
Watchdog time
Try adding this line to your launch parameters "+watchdog_time_milliseconds 30000". Then once the game freezes please wait about 30 seconds, a prompt should show up saying "The game is not responding. Press Retry to wait or Cancel to quit the game.", we need you to hit cancel. This won't fix the problem but it should help us get some more information to get it fixed ASAP.
How to add command lines:
EA App:
From “My Collection”, click on the three dots in the upper right corner of the Apex Legends tile and select “View Properties”.
Add "+watchdog_time_milliseconds 30000" in the text box under “Advanced Launch Options”.
Click “Save” and launch the game normally.
Origin:
From “My Game Library”, right click Apex Legends -> Game Properties -> Advanced Launch Options
Add "+watchdog_time_milliseconds 30000" to Command line arguments
Click “Save” and launch the game normally
Steam:
From your library, right click Apex Legends, and select Properties.
Add "+watchdog_time_milliseconds 30000" to “Launch Options”
Close the properties window and launch the game normally
Thanks!