Ulta Salon horrible experience

I decided to take the plunge and cut off all my hair and made an appt for Dec 1 at the Ulta closest to me. I showed the hairdresser my inspiration pictures and explained over and over that I liked the length and the angle of the cut, but if I had to pick one that meant the most, it would be the front length since I need to be able to pull it back for work. Throughout the consult, hair wash and was she started the cut I kept reiterating what I wanted and left up the reference pictures. I was turned from the mirrors so couldn’t quite tell what she was cutting and was shocked when she was done and my hair was done and there was no resemblance of the pictures I had shown. I was in such shock and she was the only one working so I paid, left and cried in my car. I reached out to corporate the next day explaining that what’s done is done, it can’t be glued back on so as much as I could throw a fit, I really just want this to be a learning experience for the hairdresser and make the manager aware. I also asked that it be looked at by a master stylist since it was uneven and such. The GM reached out to me one time and I spent about 2 weeks calling the store and leaving messages for her. Reached out to corporate again and do of course the GM only then reached out to me again. I had also asked for her email so we could communicate more easily. I emailed and told the GM My story and she said they’d make An appointment for me to come Get it fixed. I said I can only do after 4:30 weekdays or any time on weekends. She replies telling me to come in on a Wednesday at 11am. I replied I couldn’t per my previous email of only being free after 4:30. 3 days and no reply so I reach out to corporate again letting them know that it has now been over a month since the cut and I’m just annoyed. I’ve had to wear my hair up every day because I’m self conscious of it and didn’t feel myself over the holidays because I felt I had to hide my hair. I said it’s been over a month of feeling like crud and hounding this manager to get it fixed and I was upset now. Sure enough the manager emails almost immediately and says I can Come in Saturday at 5 to have it looked at. I show up to the salon Saturday and not on the books, no one working heads to expect me and they are too packed to fit me in. I was seeing red at this point and emailed corp and the manager again. That was sat at 5:15 that I emailed and now it is Monday night and neither have gotten back to me. At this point I’ll Just go somewhere else and never have to walk into Ulta again. Bad enough the haircut sucked, but the customer service has added insult to injury. What an absolute disappointment. First pick is my before, next are my inspiration pics and then what I ended up with