USCIS AGENT

Sharing a traumatic experience with you all, so few days ago I decided to try to expedite I-485, case pending since 30month. spouse of a US citizen. I called first agent , she refused to do the expedite stating that there’s no visa available for me and now the visa bulletin is only available to people who filed sept 2017. I tried all my possible best to explain to her that I’m a spouse of a citizen and visa is always available in my category, she keeps shutting me down saying she knows what she’s saying and all. At a point I kept quiet and let her finish, ended the call. I called second agent, tell me why he said the same thing, 3rd agent said close to the same thing. I became confused and starting doubting maybe when I filled my i-130 I selected consular processing but it still wasn’t making sense to me, because my husband is a citizen. So I believe visa availability is not my concern. My husband was already getting annoyed about this wrong information from the agent and he said, WE are going to keep calling them until we get an agent that knows his or her Job because it’s either the ones we have previously spoken to are new to the job or they don’t know the process at all. I was already crying because at that point I was tired of the whole thing, having a petition for 30month and doesn’t have a clue on what’s going on other than the generic we are reviewing your case 😂 Finally after the 5th Agent we got a gentle man who not only knows his job was willingly to explain in details about the expedited request and gave his opinion on possibility of if it would be approved or not . He calmed me down and reaffirm that visa is always available to spouse of us citizen. The lesson I learnt in this experience is that not all of them Agent knows the job. Do your own research because they will give you wrong information and keep telling you not to teach them their job.

UPDATE: I GOT APPROVED….