Apple TV closed captions

I added Apple TV to my prime video solely to watch Ted Lasso. Am I the only have closed caption problems? It seems to cut out a third of the time. I binged it in 5 days but it was frustrating. Sometimes I didn't notice until I missed some dialogue and went, " Wait a minute..." But when I backed up a minute it still wouldn't be there. Then it would start working again. I watched 30 minutes of a random show and it worked fine.