Under review and suspended for low activity

So I didn't work for around 5-6 days because of college and I rated some tasks yesterday night, this morning i got an email saying my account got suspended for low activity and I need to answer a survey for reactivation also warning me that if I didn't rate any tasks until tomorrow I would be removed from the program.

Problem is, right afterwards I got am email saying im under review how am I supposed to rate until tomorrow

Edit: Sent them a ticket on homeworker portal explaining my situation and they reactivated my account.