Financial aid virtual walk-in

I’ve been waiting in the queue for the financial aid virtual walk-in for about 40 minutes and I don’t know how much longer I’ll need to wait. Does anyone know how long it took them? I told my teacher that I would be late and she was fine with it since we’re not doing much in class, but I might be only able to wait 30-40 more minutes if I don’t want an unexcused absence in one of my classes. Is it still worth it to keep waiting?