Credit Card Balance Transfer to Scotiabank

So I was pre approved and accepted a 0% balance transfer offer from Scotiabank...I now have the credit card account (haven't received the card yet though - so havent activated that yet)...but how do I go about doing the balance transfer?

I dont see any support online regarding it and anytime i call I never get through to customer support.

Is it just adding the old credit card as a payee and then use the new card to pay off the entire amount? and that will then be a balance transfer and give me access to the 0%?

Under account details, there is a tab for "balance transfer" then its very basic just says...From (Payee)..Transfer Balance (My new credit card account) then amount...

is that all it is and then it will automatically apply the 0%?