Best buy canada scammed me

Yesterday i bought a Playstation 5 pro from best buy, went home and opened it to find some weighted cans. Called the store right away they told me to come back to the store and when i got there and explained everything to the store manager and he told me to call customer support. I called them they said that the purchase was in store so they cannot do anything. The store manager told me that i should have opened the box inside the store which no one ever does. I have talked to RCMP about being scammed. Im still waiting to hear from them. Has this happened to anyone else, was the issue resolved?