WHY IS THERE A TIMER ON UNVERIFIED BALANCE?

This is strange.. Their system is either broken or they’re hiding something.. My girlfriend has only me in her referal/circle team, I passed KYC and migration last year, so did she, but somehow we both have 1000+ coins stuck on unverified. How the ffuk are these coins claimed if not off of each other? I was hoping they would fix this and put into “transferable” section but no, only transferable coins are the ones we mined after migration (without bonus again). This timer is pissing me off right now, because they don’t know how to sort this bug out, they’re just going to delete it or take it in less than 2 weeks?? Here are photos of proof.