AliExpress Deliveries through PK-Dex

Hello everyone

Has anyone recently ordered from AliExpress.

I have been trying to receive a shipment.

They apparently have been trying to deliver but keep marking me “unavailable” to receive. I have contacted their helpline multiple times and it seems they have the correct address/number but i never received any call nor anyone showed up outside my house. The helpline does not have the contact information of the rider. I feel like this is a wild goose chase.

I have never faced this issue before. Has anyone had similar experience and how do I get it sorted.