Has anyone else had issues with Penny Linn Designs?

I don’t want to trash a business and I understand that small businesses have greater difficulty fulfilling orders than the likes of an Amazon.

I’ve always had wonderful experiences with my LNS and other small shops that I purchase canvases and threads from - responsive, easy to work with, etc.

I purchased an order from Penny Linn a few weeks back. It took about two weeks for them to start fulfilling my order which I have no issue with. When I finally received it, it was missing several of the threads I ordered, a couple were the wrong color and one of the canvases I ordered was incorrect.

Contacted them they said they’d replace the canvas and missing threads only once I mailed back the wrong canvas. I explained that I’d be happy to wait for the correct canvas after they received the wrong one back but that I’d appreciate if they could send me the missing threads since I’d paid for them and was looking forward to starting the other canvases in my order.

Three follow ups later no response. Tried their contact form on their site too and ditto. I don’t want to have to dispute this with my credit card but am getting frustrated by the experience.

Has anyone else had this happen?