Do NOT buy a custom deskmat from deskmat.io
I ordered a custom deskmat from deskmat.io. It took 3 weeks to get to me on the US East Coast. During entire process, I sent the company multiple emails and never got a single response.
I was quite shocked when I actually a generic email with a tracking link. My deskmat went from China to Japan and from Japan to Chicago. After 2 days in customs, their courier handed it off to the USPS, but did not give me a USPS tracking number.
After about a week, the deskmat arrived and we have a problem.
Here is the original image I uploaded:
And this is what I got back from them:
I sent an email to them 2 days ago asking for either a new deskmat or a refund. No response. I sent another email yesterday. It's 24 hours since that email and still no response.
I'll calling my credit card company now to dispute the charge. I think giving them 48 hours to respond is long enough, especially since they never responded to any of my previous emails.
Buyer beware.
EDIT: The company got back to me via email and in the comments of this thread. They're sending me a new deskmat.