Cancelled flight expenses not covered
Some weeks ago I posted about the problems I had when my flight was cancelled and at end I got the legal compensation I was supposed to get plus what I paid for accommodation. But KLM is refusing to refund me the taxis I used to get to the hotel and back to the airport.
I have tried calling 2x and I was repeated the same. I sent emails and same answer. First they were not believing me because the only tickets I have are the ones that the drivers game when paying with the card, even though it says clearly at the top “Taxi licence (…)” and by the hours that I paid it’s clearly obvious they could link it.
The second reason I got was the picture attached.
It’s freaking me out that I lost a day work and had problems because of that. And neither the airline or my card insurance wants to refund this. KLM says it’s not their business and the insurance says it’s the airlines who has to refund me those expenses.
Is there any way I can officially report this? I don’t want them to save money and make me use my legal compensation as a way to cover those expenses since they clearly state in their website that those are covered extra.
Some weeks ago I posted about the problems I had when my flight was cancelled and at end I got the legal compensation I was supposed to get plus what I paid for accommodation. But KLM is refusing to refund me the taxis I used to get to the hotel and back to the airport.
I have tried calling 2x and I was repeated the same. I sent emails and same answer. First they were not believing me because the only tickets I have are the ones that the drivers game when paying with the card, even though it says clearly at the top “Taxi licence (…)” and by the hours that I paid it’s clearly obvious they could link it.
The second reason I got was the picture attached.
It’s freaking me out that I lost a day work and had problems because of that. And neither the airline or my card insurance wants to refund this. KLM says it’s not their business and the insurance says it’s the airlines who has to refund me those expenses.
Is there any way I can officially report this? I don’t want them to save money and make me use my legal compensation as a way to cover those expenses since they clearly state in their website that those are covered extra.