Experience with DPD

I've been buying huel since 2018 on a monthly subscription. DPD always leave it in my porch as set up with the app.

I was supposed to receive It between 5 and 6 yesterday and waited in. They didn't come, it said on the app that it was due to "severe weather in my area", however it was dry and sunny yesterday, just a little cold.

They didn't try again today and have just sent my parcel back to huel. They have put on tracking that they tried to deliver yesterday, which they did not.

Has this happened to anyone else? How will Huel handle this?

Update: Huel have sent me out a replacement.