What should I do

I bought a figurine and it came damaged. The damage was minimal but still noticeable and a piece broke off. I asked for a particle refund of a few dollars cause I wanted to keep but they blew me off. They were nice up until then and then went off the grid. The box was filled with paper as packaging and random garbage. If I contact ebay and I win they'll probably refund me everything cause they don't accept returns. I dont wanna do that because they seemed to be in dire need for money, I also don't wanna threaten them. What should I do