Coachtopia charm immediately came apart
I purchased a brand new Coachtopia charm at the Grove location in LA for my new alter ego bag. The sales associate screwed the charm on the bag for me and it came apart later that night & the back piece went missing. The charm is now unusable. I contacted Coach and they said the charm is sold out so they can't do anything (not even a refund?) The closest Coach store is 2 hours away from me. Overall, pretty upset with Coach. The charm design is obviously flawed. Anyone else purchase the new charms and have issues?
I purchased a brand new Coachtopia charm at the Grove location in LA for my new alter ego bag. The sales associate screwed the charm on the bag for me and it came apart later that night & the back piece went missing. The charm is now unusable. I contacted Coach and they said the charm is sold out so they can't do anything (not even a refund?) The closest Coach store is 2 hours away from me. Overall, pretty upset with Coach. The charm design is obviously flawed. Anyone else purchase the new charms and have issues?