Warranty process & poor customer service

Just looking to get some opinions on my recent experience with Canyon customer service.

A few weeks ago I started the warranty process on a 2023 Endurace CF 7. The warranty was approved quickly but the same size and colour frame was not in stock. After some negotiation it was agreed that they would send a different size and colour frame, as well as a new fork and headset components, after I destroyed the old frame to ‘remove it from the market’. After cutting up the old frame the order for the new frame was processed but in a different colour to what was agreed and without the new fork and headset. After getting back in contact they refused to honour their previous promises and insisted the bare minimum was good enough.

Does that sound right? Is in unreasonable to feel they lied and conducted business in bad faith? I’m still surprised they don’t hold themselves to a higher standard of customer service and are ok going back on their word like that.