CRA call centre . Leave or say adios
What would you do ? I have 10 years at the CC. These new changes, especially now having to account for the time I go to the can during my shift is making me think that management is actively wanting people to quit .
Tbh . There cannot be any other reason they can hold meetings out lining the new accountability rules with a straight face .
Option # 1- Quit . Got the money in my portfolio ( seven figures )
Option # 2 - Put in a pre retirement request for two years . Drop down to three days a week
Option # 3 - Go to my Dr and get a sick note requesting a reduction in hours . My Dr is pro employee. She knows how awful the cc is
Btw. They are expecting peoples adherence to be around 90-93%. I easily beat that . I'm around 98% and my call times are WAY below they say we should be at