Another Data Point on Saks Disaster This Year

Like many here, I placed a Saks order on November 30 to use the Amex Platinum credit and take advantage of the “Spend $150, Get $75” gift card deal. I’ve been a Platinum cardholder for 10 years and have always had smooth experiences—until this year.

Both items shipped separately, and here’s where it fell apart: 1. One item was shipped without proper postage and is now stuck at a USPS facility 2. The other item has a FedEx tracking number that doesn’t even exist

I reached out to Saks via chat, where the agent ran me in circles and finally told me they won’t refund or issue credit until USPS returns the item to their warehouse (no timeline given, of course). I pushed for escalation and was given a case number—only to later find out it was fake and no escalation was filed.

Calling was a better experience — the rep said he saw the same issues, wanted to escalate to provide an immediate refund, but couldn’t do anything besides that. To top it off, they clawed back the $75 gift card since the order hasn’t “processed correctly.” I get why they did it, but emotionally, it feels like salt in the wound.

Saks has completely imploded this year. Anyone else dealing with this kind of mess?