I got scammed and aliexpress won't refund me any money
Hello everyone, please i need help with an order i did the last month, i got scammed with a package.
I ordered an used iPhone X from aliexpress SEN YUAN store (HK) and when i opened the package there were 2 old phones VIVO (video).
https://reddit.com/link/1gzi3eo/video/oa7mb12um13e1/player
This is the aliexpress SOLUTION 0€ refund:
and this is the custom's taxes i already paid 70€
i think that spain's custom changed the content of package but now aliexpress and seller doesn't refund me any money because of this:
seller says charging weight is different from declared at custom's and also in this message:
尊 的 第 ⁇ 通 ⁇ 》 ి 是 不 ⁇ 可 家 的 ⁇ ⁇ 1: 我 是 是 通 班 門 物 用 , 門 ⁇ 念 菜 念 , 第 ⁇ 門 之 重 用 用, 我 仔 平台 教 裁 仲 ⁇ 的 飯 重 仙 明 2: 我 仔 平 台 教念 教 念 ⁇ 的 飯 み ⁇ , 与 中, 清 ⁇ 場 的 教用 ⁇ 目 一 , 清 ⁇ 来 手 的 教念 保 念 3: ⁇ 平台 的 要 , 我 我 , 土 令 教 的 重 , 包 ⁇ 子 加 裁 加 ⁇ 子 加教 教 一 的 重 4: 家 令 教 的 所 的 与 中 中 来 有2 手 , ⁇ 我 家 的 菜 明 上念 有 用 的 金念 是 ⁇ 念 的 的 以 金 念 的 , 道 西 海 是 子 用?包 ⁇ 是 2台手 手, 教念 ⁇ 教 1 台念?重 重 用 是 教念 上 的 班 金念 教念 門 的 金念 一裁 , 班 是 ⁇ 科IPO 的 念 来 念 的 教是 2 台 ⁇ 5: 我 班 裁 不 ⁇ 飯 利 用 通 通 本 地 的 ⁇ 不是 我 教 家 的 第 地 地 裁 我 教 家, 我 是 不是 我 我 是 不是 我 教 門 本 裁 我 我 是 是 教
the seller says if spain's custom is blind because the taxes paid is for 179€ iphone X and the content is this photo, and they send a proof of cainiao warehouse where they packed the phone and weighted it
can someone help me? because aliexpress chat is useless and all i could do was to refuse the last aliexpress solution of 0€ refund, and the only available option was to upload more proofs...
thank u very much
EDIT:
Okay guys, basically it is a scam.
Someone in this post sent an image from a comment of the same seller, and as you can see they are basically the same phones, the buyer is from Uzbekistan:
i decided to send aliexpress another proof, phones sent came with no batteries but i connected one of them to energy to discover that i cannot access the phone to see origin, but this message appears in chinese. If this phone was from spain then it would have been set in spanish...
not only that, both mobiles are vivo from 2013, vivo started selling phones in spain since 2020...
so these phones couldn't have been bought in spain, and as you can see in sticker is a chinese version not an international one...
the seller alleges that import declaration at spain's custom is 1 iphone, that they checked that it already was, but i don't think that there were customs, seeing all these proofs...