Ayy housing

"AYY's service office and telephone service are closed from 4th to 28th July. During this period, sublettings, friend swaps, right of residence compensations and requests for rent compensations related to the condition of the apartment will not be processed. These topics will be returned to in August. "

This is what Ayy had sent me when I emailed them about the housing situation. Does this mean that they are not working and not processing our housing applications?