laptop keyboard

Im desprate for help about this, i dont know what to do i asked everywhere
I bought the ROG strix G16 2024 about 4 months ago, ever since then every once in a while or more my keyboard just stops working, completely, not a single key works, I gotta sign out and sign back in or restart altogether for it to work again, its not damaged or anything...
for example i was watching youtube and all i well, wanted to search another video, keyboard doesnt work, gotta restart and relog to the laptop, other times it wont happen for days.
didnt notice anythign similiar when using an external keyboard tho
if anyone knows what's causing this or what can i do to stop this it'd be much appreciated.
also Im using g-helper and not armoury crate